Refund policy

Eligibility for Refunds

At SchreibJoy, we want you to be completely satisfied with your purchase. To be eligible for a refund, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• You must request a refund within 14 days of receiving the item.
• The item must not be a personalized or custom-made product.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for return.
2. Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item back to us using a trackable shipping service.

Processing Time

After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-7 business days.
• The refund will be credited to your original method of payment.
• Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately with photos of the damaged item.
• We will arrange for a replacement or full refund at no additional cost to you.
• You may be asked to return the damaged item for quality control purposes.

Non-Refundable Items

The following items cannot be returned or refunded:

• Personalized or custom-made stationery
• Gift cards
• Items marked as "final sale"

International Returns

For international customers:

• You are responsible for return shipping costs and any customs fees.
• Refunds will be issued in the original currency of payment.
• Processing may take additional time due to international shipping.

Contact Us

If you have any questions about our refund policy, please contact our customer service team at [email protected] or call us at +1 (800) 555-1234 during business hours (9AM-5PM EST, Monday-Friday).